Returns and Replacements

Exceptions to the coverage include:

  • Changes in surface finish, including color-fastness or matching of colors, woodgrains, or textures
  • Normal wear and tear
  • Dye transfers caused by external contaminants
  • Modifications made by the user
  • Products that were not installed, used, or maintained in accordance with product instructions and warnings
  • Damage or marking of surfaces caused by sharp or foreign objects
  • Pilling of textiles